How much does shipping cost?
We offer free shipping on all tees, tanks and raglan tops Australia-wide. As a general rule we charge $5 AUD for all non-sweatshirt/hoodie items to the Asia + Oceania region and $10 AUD for everywhere else. Exact shipping rates are calculated upon check out.

Do you offer combined shipping discounts?
We sure do. Simply add multiple items to your cart and when you check out combined shipping discounts will be automatically applied.

How do I know what size to buy?
All of our items fit true to size. So for example if you normally wear a size M you will likely also be a the same size in our clothing. Size charts with exact measurements can be viewed on each individual item's page. 

What forms of payment are accepted? 
We accept all major credit and debit cards (Visa, Mastercard and American Express) as well as PayPal.

How long will my order take to arrive?
Orders are shipped within 5 working days after full payment has been cleared.
Australian orders are shipped using Australia Post and will usually take 2-6 working days to arrive once shipped.
International orders are shipped via Australia Post Air Mail and will usually arrive within a week to most locations but can take 3-20 working days from the time they are shipped. If you have placed an order and it has not yet arrived, please check that it has exceeded the maximum specified shipping time before contacting us.

Do you ship to my country?
We currently ship worldwide to 236 countries so the answer is most likely, yes.

Are your shirts made of cotton?
Yes, we strongly believe in using natural fibers whenever possible. All of our garments are by default made from 100% cotton unless stated otherwise. Our heathers (grey items) are all made from a minimum of 80% cotton.  

Where are your neck tags?
All adult Novel Ways t-shirts feature a printed neck label. For us comfort is king, so we chose to not have any tags that stick out whenever possible.

Do you make wristbands? 
No, and we never will. We prefer to focus on making original designs on the highest quality garments rather than selling disposable fashion items.

Are your garments fair trade, ethically and responsibly sourced?
Yes, we source our garments from a socially responsible manufacturer that values environmental sustainability. Our garment manufacturer is committed to fair, safe and healthy workplace conditions and certified child labour free. More details on their practices and certifications can be viewed here. All of our garments are printed locally in Sydney, Australia. We take our social and environmental responsibilities very seriously and will always seek out manufacturers with similar standards.

What is your returns policy?
Returns are assessed on a case by case basis. We only accept returns within 14 days of receipt of unwashed/unworn items. Please contact us by email before sending an item back and let us know the reason for the return. Buyer has the option to receive a refund less shipping charges or exchange for another item and pay any additional shipping. We do not refund shipping.